Frequently Asked Questions
Everything you need to know about shopping with Sonee Hardware.
What are your delivery options and timeframes?
We offer standard and express delivery across the region. Orders placed within the city are typically delivered within 24-48 hours, while outer island shipments may take 3-5 business days depending on the vessel schedule.
What payment methods do you accept?
Sonee Hardware accepts a variety of payment methods including major credit/debit cards (Visa, Mastercard), BML Islamic, and online bank transfers via our secure checkout portal.
Can I return a product if it is defective or incorrect?
Yes, we have a 7-day return policy for defective or incorrect items. Please ensure the product is in its original packaging with the receipt. Some exclusions apply to power tools and customized paints once mixed.
Do you offer warranty on power tools and appliances?
Most of our power tools and electrical appliances come with a manufacturer's warranty. The duration and terms vary by brand; specific warranty details can be found on the product page or documentation inside the box.
How can I track the status of my online order?
Once your order is dispatched, you will receive an SMS or email notification with a tracking number. You can also log into your Sonee Hardware account to view real-time updates on your order status.
Do you provide installation services for purchased hardware?
While we primarily focus on retail, we can recommend certified third-party contractors for specialized installations such as air conditioning, plumbing systems, and heavy-duty machinery.